Career support that stays with your customers.
Proper qualified coaching, a Stay Nimble account customers keep for life, hardship grants when something practical is in the way, and reporting your board can use. Built to work alongside your team, and to reach customers right across your stock.
The contract year ends. The customer's support doesn't.
One service, three jobs
Designed around customers, teams and boards
For customers
Support they keep. Lifetime access, proper qualified coaching, and practical help with whatever's getting in the way of work.
For your teams
More reach, less admin. A service that works alongside your employment and frontline teams, and reaches the parts of your stock they can't get to.
For your board
Evidence ready to use. Engagement, jobs, social value and return on investment, reported to your timetable.
Where this sits internally
Work is a tenancy sustainment lever, not just a good thing to do
Career support is usually filed under community investment. That makes it the first line questioned when budgets tighten, and the hardest to defend when they are.
There's another way to look at it. Rent is paid out of earnings, and the single biggest thing that changes someone's earnings is moving into work, or into better work. That makes employment support a slow lever on arrears and a long one on sustainment, sitting alongside the faster levers your income teams already use.
Our longest-running housing partnership is held on the income side of the business rather than in community investment, and it's renewed every year for six. Whichever budget yours comes from, we build the reporting to match it.
Platform Housing
Six years, renewed every year
Customers come in through several teams. Nim sits on Platform's own website, so someone can start a conversation without needing to know who we are. Their frontline are going through Foundations in Career Conversations.
And nobody's switched off at the end of a contract year: people who joined in January 2021 were still signing in this August.
Platform Housing, 2020 to today
What six years builds
Customers supported
Moved into work
Evidenced social value
Social value for every pound invested
Evidenced against the HACT UK Social Value Bank.
What the numbers don't show
Not every good result is a job
One Platform customer came to us after a redundancy, an ADHD diagnosis and a long stretch of severe anxiety. Their coach worked at their pace: what health support existed locally first, then what the anxiety actually felt like day to day, and only after that what work might look like.
Months later they applied for a job and were invited to interview. They went, and they got through it. They didn't get the role.
But they'd walked into a room they wouldn't have gone near a year earlier, and came out having decided they wanted to work in person after all, having been certain until then that they could only manage from home.
None of that shows up in the 183. It's why the coaching credit doesn't expire, and why we report on engagement as well as jobs.
What customers get
Practical support for the whole journey
Every customer gets Nim, a personal career assistant they can talk something through with at any hour. Behind it sit Skills Finder to turn a work history into the skills employers recognise, Career Explorer, Course Finder, CV Helper and a weekly Job Radar that looks where the big job boards don't.
Everything lands in their Workspace. All they need is a smartphone and an internet connection.
Funded places add a coach registered with the Career Development Institute, qualified to at least Level 6 in career guidance, and a certified mental health first aider. Around seven in ten people have their first coaching session within three weeks of joining.
Coaching credit never expires. People move into work, disappear for three years, then come back and pick up the credit they still had.
And where something practical is in the way, the fare to the interview, the boots for the shift, the childcare for the first fortnight, there's a personal hardship grant that can move it. We hold that risk, not you, which sidesteps the internal argument about what a landlord can and can't hand a customer cash for.
If you already have an employment team
Extend their reach. Give them time back.
The first reaction from a good employment team is usually that this is coming for their jobs. It isn't, and it's worth being direct about why.
Most of what the platform does is the part of the job nobody became an adviser to do: hunting down courses, setting up job searches across a dozen boards, chasing the same research every time. When that comes off an adviser's desk, the time goes back into the conversation, which is the part only a person can do.
The second reason is reach. Most landlords have their stock concentrated in a few places, and their team does deep face-to-face work there.
The homes scattered across the rest of the patch get a thinner service, not through anyone's fault but because a team can't be everywhere. Those customers are the ones this reaches.
Your frontline
The people who already knock on the door
Housing officers, income teams, community engagement officers and tenancy support workers are having career conversations whether or not anyone trained them for it. Foundations in Career Conversations is a microcredential built with the Career Development Institute that makes those conversations useful: six short modules totalling about four hours, and a live session led by one of our coaches in groups of no more than eight. Completing it confers the Career Ally mark, against the Career Conversations Competency Framework.
Think of it the way mental health first aid works. It doesn't make someone a careers adviser. It does make them able to recognise what's in front of them and know what to do next.
Twenty-nine organisations and around 150 people are going through it now, and Platform Housing are putting their whole frontline through.
Could neighbouring landlords share one service?
Two landlords, one service
A Guinness customer and a Hyde customer live next door to each other. Both need the same help. One has access and one doesn't, purely because of whose name is on the tenancy.
Everyone ends up talking to the same community twice, and paying twice to do it.
We're testing a pooled model with The Guinness Partnership and Hyde through Fusion 21, with an independent learning framework alongside it. The findings go to the sector in October. If a shared service would suit your area better than going alone, say so.
Who we work with
Numbers you didn't have to assemble
We build the impact framework around what you already report on, rather than beside it. Registrations, engagement, evidenced social value and the return on what was invested, updated on a monitoring cycle you set.
So when someone asks for a case study or a board paper at short notice, the answer already exists. It isn't a reporting exercise we run at the end of the year to justify the contract.
And it holds up across contracts. From the landlord who's been with us six years to the one eight months in, the return has landed at around two to three pounds of evidenced social value for every pound invested.
Landlords, funders and evaluation partners
Across all our work since 2020
The scale behind it
In verified social value
Evidenced outcomes
People supported through employment, training and wellbeing
Evidenced against the HACT UK Social Value Bank. Figures are cumulative from when measurement began, not a single financial year.
How it works
Your routes in. Our delivery and evidence.
You bring
Your customers, the teams and channels that reach them, a named internal contact, and the measures you already report on.
We bring
The platform, qualified coaches, personal grants, delivery and monitoring, ready for your board reporting.
What it costs
Two ways to buy it
Start with named places, or take the cap off across your stock.
Pay as you go
£480
per customer
Try it with a defined group.
- Six hours of coaching credit, which usually runs to ten or twelve sessions
- Lifetime access to the platform and everything they build on it
- Licences allocated within 18 months
- Impact reporting based on UK Social Value Bank
Unlimited
£36,000
per year
Refer across your whole stock.
- No cap on customer referrals
- Six hours of coaching credit per customer
- Foundations in Career Conversations for your frontline, included
- Impact reporting based on UK Social Value Bank
Prices exclude VAT. Coaching credit never expires and unused credit rolls over. Every customer keeps lifetime access to the platform whether or not any credit remains. Pay As You Go - Minimum of 20 places
Tell us about your customers
Start with a short form. We'll arrive knowing your stock, your patch and what you already report on, then have a practical conversation. No pitch deck.
Stay Nimble is a social enterprise building career support that stays available to people, whichever funding brought them to it.